Refund policy
Return Period
Flybee cookware purchased directly from flybee.com may be returned or exchanged within 30 days of delivery.
Unlike traditional unused-only return policies, our 30-day trial lets you cook with your Flybee cookware at home. We want you to test it in real meals before deciding.
Holiday orders placed between November 1 and December 31 may be returned until January 31 or within 60 days of delivery, whichever is later.
Return Conditions
To be eligible for a return:
· The product must have been purchased directly from flybee.com
· The return request must be started within 60 days of delivery
· Cookware must be cleaned, dry, and free of food residue before shipping back
· All major components must be returned, including lids, inserts, handles, accessories, and original set pieces when applicable
· The product must show normal household use only
Light use, normal cooking marks, and reasonable testing are accepted.
Returns may not be accepted if the product is:
· Heavily damaged from misuse, abuse, overheating, or accidents
· Burned, melted, deeply gouged, or altered
· Missing major components
· Used in a commercial or restaurant setting
· Marked as final sale
· Purchased from an unauthorized reseller or secondhand marketplace
Gift cards, digital products, and final-sale items are not returnable.
Return Process
To start a return or exchange:
1. Email support@flybeekitchen.com or visit our Returns Center.
2. Include your order number and the reason for your return.
3. For product issues, please include photos or a short video so we can help faster.
4. We will send return instructions within 1–2 business days.
5. Ship the item back within 14 days after receiving your return authorization.
6. Once your return is received and inspected, we will process your refund or exchange.
For cookware performance concerns, our team may also share quick cooking and cleaning tips before you return. You are never required to keep a product that is still within the 60-day return window.
Return Shipping
For first-time cookware orders within the contiguous United States, Flybee offers one free return or exchange label within the 60-day trial period.
For Alaska, Hawaii, U.S. territories, and international orders, return shipping may be deducted from the refund unless the item arrived damaged, defective, incorrect, or missing components.
Refund Policy
Approved refunds are issued to the original payment method.
Refunds are processed within 5–7 business days after the returned item is received and inspected. Your bank or payment provider may take an additional 3–10 business days to post the refund.
Refunds include the product price and applicable taxes. Original shipping fees, expedited shipping fees, gift wrap, shipping protection, and other non-product fees are non-refundable unless the return is due to a Flybee error, damaged item, defective item, wrong item, or lost shipment.
Flybee does not charge restocking fees for eligible returns within the 60-day trial period.
If a returned item is missing parts or accessories, the refund amount may be adjusted.
Exchange Policy
We want you to end up with the right cookware for your kitchen.
You may request one exchange within 60 days of delivery for:
· A different size
· A different cookware style
· A replacement for a defective, damaged, or incorrect item
· A gift exchange for store credit
If the new item costs more, you will only pay the price difference. If the new item costs less, we will refund the difference or issue store credit.
For damaged, defective, incorrect, or missing items, Flybee covers replacement shipping.
For size preference or personal preference exchanges, Flybee offers one free exchange label for first-time cookware orders within the contiguous United States.
Lost Items Policy
We know package issues are stressful, especially when you are ordering cookware as a gift or for a new kitchen. If something goes wrong in transiat, we’ll help.
Tracking Has Not Updated
If your tracking has not updated for more than 7 business days within the United States, contact support@flybeekitchen.com. We will review the shipment and may send a replacement or issue a refund if the package is confirmed lost.
For international orders, please allow up to 14 business days without tracking movement before a package is considered potentially lost.
Tracking Says Delivered, But You Cannot Find It
If tracking shows delivered but you cannot locate your package:
1. Wait 48 hours, as some carriers mark packages delivered before final drop-off.
2. Check around your delivery area, mailbox, front desk, parcel locker, neighbors, or building manager.
3. Contact the carrier to confirm delivery details.
4. Email Flybee within 7 days of the delivery scan.
We will work with the carrier to investigate. If the package cannot be located, eligible orders may receive one replacement, refund, or store credit at Flybee’s discretion.
Flybee is not responsible for packages shipped to an incorrect address entered at checkout. If the carrier returns the package to us, we can reship it after the customer confirms the correct address and pays any applicable reshipping fee.
Missing Item Inside the Package
If your order arrives but an item, lid, accessory, or set piece is missing, contact us within 7 days of delivery with:
· Your order number
· Photos of the shipping box
· Photos of all items received
· A photo of the packing slip, if included
We will send the missing item or provide another appropriate solution at no cost.
